Contact THUS

THUS Group plc Pension Scheme is administrated by Aon. You can contact them using the details below.

Email: thus.admin@aon.com

Phone: 0330 123 9792 (lines are open Monday to Friday, 9am to 5pm)

Write: THUS Group plc Pension Scheme, Aon, Sentinel, 103 Waterloo Street, Glasgow G2 7BW

Dispute resolution

If you need help resolving an issue related to your pension, or membership of the Scheme:

1. Contact the Scheme Administrator, Aon, to raise the issue and they will work with you to try to resolve the matter.
2. If you cannot resolve the matter with your Scheme Administrator, you can make a formal complaint. The Scheme Administrator will provide you with information about the Internal Dispute Resolution Procedure.

The Pensions Ombudsman is an independent organisation that investigates complaints about how pension schemes in the UK are run. Find out more about the service the Pensions Ombudsman offers.